Order and Shipping Information
Placing an Order:
Thank you for shopping with us! We aim to make your experience seamless and enjoyable. Follow these easy steps to place your order:
Browse Our Products: Explore our extensive collection of clean-label products in the nutrition, health & wellness category, from protein supplements to skincare.
Add to Cart: Once you find your desired product, simply add it to your cart. You can continue shopping or proceed to checkout.
Checkout Process: Enter your shipping details, select a payment method, and review your order before confirming. You’ll receive an order confirmation email once the order is successfully placed.
Payment: We accept various payment methods, including credit/debit cards, net banking, and UPI payments. Your payment is securely processed, ensuring your data is safe.
Order Confirmation: After checkout, you’ll receive an email with your order details, including estimated delivery time.
Shipping Policy:
Processing Time:
All orders are processed within 1-2 business days of receiving payment.
Orders placed after 5 PM IST or during weekends/public holidays will be processed on the next business day.
Shipping Methods:
We offer standard shipping via reliable delivery partners.
For faster delivery, expedited shipping options are available (at an additional cost).
Delivery Time:
Domestic Shipping (within India): Orders will typically arrive within 5-7 business days, depending on your location.
International Shipping: We are currently offering shipping to select international locations. Estimated delivery time is 7-14 business days.
Shipping Costs:
Free Shipping on all orders over ₹1,500.
A flat shipping fee of ₹100 will apply to orders under ₹1,500 within India.
International Shipping Fees are calculated based on the destination country and order weight and will be displayed at checkout.
Tracking Your Order:
Once your order has shipped, you’ll receive a tracking number via email or SMS. Use this to track your order through our courier’s website.
International Shipping:
We offer international shipping to select countries. Please check if we deliver to your location during checkout.
Customs Duties & Taxes: Customers are responsible for any additional customs duties, taxes, or fees imposed by their destination country. These charges are typically due upon arrival in the destination country.
Order Modifications:
Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we are unable to modify an order once it has been confirmed and processed. If you wish to cancel or change your order, please contact our customer support as soon as possible, and we will do our best to assist you before the order is dispatched.
Damaged or Incorrect Items:
If your order arrives with a damaged or incorrect item, please reach out to us within 7 days of receiving the order. We will resolve the issue by either offering a replacement or a full refund, depending on the situation.
Returns and Exchanges:
We want you to be completely satisfied with your purchase. If you're not happy with your product, we offer a 30-day return policy on unused, unopened items.
To initiate a return: Contact us with your order number and the reason for the return. We will guide you through the process.
Exchange Policy: If you received the wrong item or wish to exchange for a different size/color, we will cover the return shipping costs.
Contact Us:
If you have any questions or need further assistance regarding your order or shipping, feel free to contact our customer support team at [email address] or call us at [phone number]. Our team is available from 9 AM to 6 PM (Monday to Saturday).
